Privacy Policy

1. Information We Collect

LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing) may collect personal information that you voluntarily provide when you visit our website, submit a form, request information, request a quote, schedule a service, communicate with our team, or use our services.

Information we may collect includes:

• First and last name
• Email address
• Telephone or mobile number
• Vehicle information
• Requested detailing or vehicle protection services
• Appointment and scheduling information
• Quote and inquiry information
• Messages and communications sent to our team
• Information necessary to provide customer support and requested services

2. How We Use Information

We may use information collected through our website and communications to:

• Respond to inquiries and quote requests
• Provide information about automotive detailing services
• Provide ceramic coating and vehicle protection information
• Coordinate appointments, scheduling, and rescheduling
• Send appointment confirmations and reminders
• Provide vehicle service and status updates
• Send service completion notifications
• Provide customer support
• Provide vehicle care information and service recommendations
• Improve our website, services, and communications
• Send marketing communications when separate consent has been provided
• Maintain records and comply with applicable legal requirements

3. SMS and Mobile Messaging Privacy

If you voluntarily opt in to receive SMS messages from LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing), we may send messages according to the communication preferences you selected.

Marketing messages may include auto detailing service information, ceramic coating information, vehicle protection services, service announcements, seasonal offers, and promotional information.

Non-marketing messages may include quote requests, appointment confirmations, appointment reminders, scheduling information, service updates, vehicle status notifications, service completion notices, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

SMS consent is optional and is not required as a condition of purchasing or receiving services from LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing).

4. How We Share Information

LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing) may use service providers when reasonably necessary to operate our website, communications systems, scheduling systems, customer support, payment or business operations.

These providers may receive information only as reasonably necessary to perform services on our behalf and are expected to handle that information in accordance with appropriate privacy and confidentiality obligations.

We may also disclose information when required by law, legal process, court order, governmental authority, or when reasonably necessary to protect our rights, customers, business, or others.

Mobile telephone numbers, SMS opt-in information, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission or electronic storage method can be guaranteed to be completely secure, and therefore absolute security cannot be guaranteed.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain customer and business records, fulfill legal obligations, resolve disputes, and support legitimate business operations.

7. Website and Technical Information

Our website may automatically collect limited technical information such as browser type, device information, IP address, referring pages, and general website activity.

This information may be used to maintain website functionality, improve performance, support security, and better understand how visitors interact with our website.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand site usage, and improve the visitor experience.

You may be able to control or disable certain cookies through your browser settings.

9. Your Communication Choices

You may contact us to request updates or corrections to information you previously provided, subject to applicable recordkeeping and legal requirements.

You may unsubscribe from applicable marketing email communications using the unsubscribe option contained in those messages.

For SMS communications, reply STOP to opt out or HELP for assistance.

10. Third-Party Websites

Our website may contain links to independently operated third-party websites or services. LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing) is not responsible for the privacy, security, content, or practices of those third-party websites.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child under 13 has been collected through our website, we may take reasonable steps to remove that information.

12. Changes to This Privacy Policy

LOST ISLAND MOBILE DETAILING AND CLEANING LLC (DBA Lost Island Detailing) may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, communications, or applicable requirements.

Updates will be posted on this page with a revised effective date.

13. Contact Us